All orders made on the Jeans-Industry.fr site shall only be processed after the customer accepts the terms and conditions. Jeans-Industry reserves the right to change or alter these terms and conditions. In the event of modifications, they shall apply to all orders according to the terms and conditions in application on the day of the order.
Jeans-Industry sells ready-to-wear fashion and accessories for men and women. Prices are in euros and inclusive of tax. Our products all have an item card that gives a description. This description is as accurate as possible, but if, despite our precautions, one or more errors are made, we cannot be held responsible. Offers are valid as they appear on the site and until stocks are exhausted. Stock statuses are updated after every order, i.e. 24/7. If a customer orders a product that is unavailable on Jeans-Industry, the site undertakes to inform the customer by e-mail or by telephone. If the customer is debited for an order where one or more products are unavailable, the site undertakes to refund the customer within seven business days of ordering. If a product is out of stock on an order consisting of several products, the site shall send the rest of the order and undertakes to pay a refund for the missing product(s) within seven days.
All orders made on the site are subject to the acceptance of these terms and conditions. To make an order, you must provide your full identity (surname, first name, e-mail address, postal address, post code) and create a customer account on our site. All orders are made on the jeans-industry.fr site. Orders are made on-line. Customers can contact us on our hotline for more information during opening times, from Monday to Saturday 10 am to 7 pm or by e-mail to [email protected] After placing your order, you will receive an e-mail confirming your order.
All prices shown on Jeans-Industry are in euros and are inclusive of taxes. You must keep your invoice in case you need to make an exchange or request a refund.
Jeans-Industry undertakes to deliver the items ordered on www.jeans-industry.fr within the stated timeframe, given in business days and shown in the order summary. The delivery timeframe is effective from receipt of payment. Article L.114-1 of the French Consumer Code states that the customer may cancel the purchase under the conditions stipulated if the delivery deadline passes without being justified and that the customer will receive repayment of sums already paid. Concerning products that are temporarily unavailable, the customer will receive an e-mail informing them of the item’s dispatch and of the waiting time.
For each order, an invoice is created on the day the products are sent.
The following means of payment are accepted:
1. Bank card : At the time of payment, the customer is automatically directed to our bank's secure server. The customer can then enter their card number securely: the number is encrypted before being sent to our bank's server. The https (hyper text transfer protocol secured) address in the browser confirms data encryption.
2. Paypal : The customer connects to their Paypal account using their login and password. The Paypal account will be debited according to the payment conditions defined in the Paypal account.
In accordance with Article L.121-20 of the French Consumer Code, our customers have a seven-day cancellation period without having to provide reasons or pay penalties, except for return delivery fees. Products benefitting from this cancellation period must be returned in their original packaging to:
1 CHEMIN DE LA BOUCHEYRE
43 000 LE PUY EN VELAY
Returned items must be sent complete with all accessories and in the original packaging. Within the framework of this cancellation right, returned products which turn out to be incomplete, damaged, dirty or have been washed will be refused or a lower amount of money will be repaid. If all the conditions required for returning an item are met, the order will be refunded within seven business days of the date of receipt of the package by Jeans-industry. Return delivery costs are to be paid by the customer. Fees and risks related to dispatching are to be paid by the customer. In view of this, the customer must keep all proof of postage of the return. We recommend that customers returning an item send it via recorded delivery or similar with proof of postage. Proof of postage must include the following information: address of recipient, date of sending and parcel number (if the products delivered are not what the customer ordered and this error was made by our services, return delivery fees will be paid by Jeans-industry.com. In this case, the customer must request a pre-paid label via the "contact us" section).
Jeans-industry.com has an obligation of due care to the customer. However, any external intrusion (computer virus, etc.) originating from a disturbance to the service will not engage our site's liability. Consequently, no compensation can be claimed by the customer.
We are bound to our customers by French law only.