EXCHANGES AND RETURNS
All returns are subject to the terms and conditions of sale as well as the terms and conditions of returns and exchanges that were accepted by the customer when placing their order.
With regards to the end of year holidays only, from 29 November 2019, Jeans Industry will accept returns and exchanges until 6 January 2020 (postmark accepted as proof of posting), to allow you to return any Christmas gifts.
All returns must be made by post (La Poste if items were delivered to a French address) including parcels that were delivered to Point Relais (pick-up points); the return costs are the responsibility of the customer; you have 15 days after the receipt of your order to return it. Beyond this period, we will not be able to deal with your return.
Any returned goods must include the original receipt or a copy thereof.
Please note the reason for the return on the receipt.
Jeans Industry will only provide a refund or credit note for returned items.
You must send any returns to the following address:
1 CHEMIN DE LA BOUCHEYRE
43370 CUSSAC SUR LOIRE
Any items that have been washed, worn or damaged will be refused.
The returned item(s) must include their tags attached to the item and their original packaging if the item was packaged on delivery.
Once the parcel is received by Jeans Industry, and if the articles fulfill the terms and conditions of returns, your request will be treated within 15 days.
Items with discounts greater than or equal to -40% will not be accepted.
If you require any further information, please contact us by email at: [email protected]